Don't Be A Barrier
Returned a shower bench to Access Alaska - Fairbanks today that my late Mom used. Decided to donate her barely-used walker and cane so someone can use them. Got a ride over with a guy who has dealt with them before (he's the one who came up with the idea of getting her a shower bench). Since he's the one who has experience with them, he volunteered to go inside and inform them of the return and the donation. And that's where things got difficult. Eventually we just left the equipment but I am reminded of how hard it was previously to deal with them, and being told to contact my "contact" within the organization to try to resolve what was not supposed to be a problem, but rather the basic mission of the organization. The need for groups like this is only going to grow and there is no excuse for poor customer service. This stands in stark contrast with donations I have made to other groups, like Denakkanaaga and Fairbanks Resource Agency . ...
